Tmall Release Related Provisions For Double 11 Of The Building Materials Should Be Delivered Within 20 Days

With the rise of the Internet, electronic business platform is becoming more and more important in the development of enterprises, according to the bathroom network was informed that in October 14th, Tmall released a double 11 delivery time and transaction flow adjustment notice, the double 11 during the Tmall business delivery time, the transaction process to make it clear that the building materials, large commodities shall complete the delivery within 20 days from the date of payment of consumers. The large building materials commodities refers to ceramic sanitary ware (bathroom cabinet, toilet, shower room, floor, ceramic tile, basin), paint, coatings, doors, wire, building materials based on items.

It is understood that this year's Tmall double 11 delivery times and in previous years, the same period, requires large promotion period of orders in November 20th before shipment, November 25th years ago to check the status of the logistics. Specific requirements for 00:00:00 in November 11, 2016 to November 17, 2016 during the 23:59:59 consumer payment orders, businesses (virtual category except) in November 20, 2016 to 23:59:59 before delivery and by the logistics companies embrace parts, and to ensure that before the November 25, 2016 23:59:59 consumers can see the order logistics company in the logistics system (also embrace pieces, transit, delivery, receipt).

Similarly, still on the part of the merchandise category such as furniture building materials, fresh relaxed delivery time requirements.

The big promotion period consumer payment orders, customization, sale, building materials furniture set an appointment delivery time of the goods to the product details page description is accurate, other special circumstances of the parties themselves and large commodities; furniture and building materials should be completed within 20 days from the date of delivery date of consumer payment; fresh commodities and check the logistics state can be 23:59:59 in November 25, 2016 (before shipment, transshipment, soliciting delivery, receipt etc.); other special circumstances negotiated by the parties to the.

If Tmall does not follow the above shipping time, will be handled in accordance with the delay in shipment. Businesses need to be paid to the buyer of the actual transaction amount of 30% of the goods (the maximum amount of not more than 500 yuan) as a default payment.

Aspects of the transaction process, the effective orders generated during the big promotion, by express delivery, EMS delivery, 15 days after delivery, the system will automatically confirm receipt by mail delivery; and Tmall international goods, 30 days after delivery, the system will automatically confirm receipt; order to Jiezhuang stages for order information quasi. At the same time, due to the great promotion during the huge flow, in addition to the distribution platform (supplier and distributor of purchase orders) and virtual orders, Tmall will be closed in November 11, 2016, the day of the day to close the application for non delivery orders refund function.

The complaint rights, corresponding to the 00:00:00 in November 11, 2016 to 23:59:59 in November 17, 2016 during the Tmall payment orders, as of November 20, 2016 23:59:59, consumers can choose "out of stock" or "not according to the agreed delivery time" as the reason for the rights, can not choose "delayed delivery" as the reason for complaint.

The rest of the complaint rights, such as the refund, businesses must be initiated or modify the application in the consumer from the date of 5 days of treatment, consumers need to agree to return the application date within 10 days to fill in the waybill number to return in the business, businesses should fill in the return within 15 days from the date of processing the waybill number in the consumer. Part of business and virtual orders.

If you want to apply for the intervention, in the period from November 11, 2016 to December 11, 2016 00:00:00 23:59:59 apply in the Tmall refund, return rights, consumers and businesses should be involved in the application within 5 days to upload vouchers, and businesses in the consumer should complete the proof within 2 days after the treatment period, more than the untreated, will automatically flow into the manual processing of rights.

The following is the original announcement

In order to protect the double 11 period, the order of the order of Tmall, considering the surge in orders, logistics and other factors, Tmall on the merchant shipping time, transaction processes, such as the following special provisions:

First, the provisions of the delivery time:

1, November 11, 2016 00:00:00-2016 year in November 17th during the 23:59:59 consumer payment orders, businesses (virtual category * except) in November 20, 2016 to 23:59:59 before delivery and by the logistics companies embrace parts, and to ensure that before the November 25, 2016 23:59:59 consumers can see the order in the logistics company logistics system (also embrace pieces, transit, delivery receipt, etc.) otherwise, in accordance with the "rules" Tmall (Tmall international platform for processing and delay the delivery of goods in accordance with the "Tmall international rules" and other relevant rules in terms of service processing).

2, November 17th 23:59:59 November 11, 2016 00:00:00-2016 consumer payment orders, merchant shipping time of special requirements:

1) customization, sale, furniture and building materials (residential furniture, commercial / office furniture, decoration main material, electronic / electrical, basic building materials, decoration design / construction / management, hardware / tools, full house custom category) set an appointment delivery time under the product details page in the commodity to commodity details page Description prevail other special circumstances, both parties negotiated.

2 pieces of furniture and building materials) [class refers to ceramic sanitary ware (bathroom cabinet, toilet, shower room, floor, ceramic tile, basin), paint, coatings, doors, wire, building materials based on items of more than 0.6 cubic meters or more than 20 kilograms of lamps and security] goods should finish goods within 20 days from the date of payment of the consumer day.

3) fresh (of fresh fruits, fresh vegetables / meat / vegetable products, meat products, aquatic products, seafood / products / egg / egg products, ice cream / frozen) goods and check to logistics status in November 25, 2016 23:59:59 (before delivery to embrace, transit, delivery, receipt).

4) other special circumstances shall be negotiated by both the buyer and the seller.

Second, transaction process adjustment:

(a) confirm receipt time: November 11, 2016 23:59:59 November 17th 00:00:00-2016 period of payment orders for success:

(1) by express delivery, EMS delivery, since the seller has shipped 15 days after the state, the system will automatically confirm receipt.

(2) by mail delivery, since the seller has shipped 30 days after the state, the system will automatically confirm receipt.

(3) Tmall international goods, since the seller has shipped 30 days after the state, the system will automatically confirm receipt.

(4) the stage of home decoration and other orders to order information. (two) rights / complaint process: 1, unfilled orders refund time adjustment: due to the huge flow of orders generated during the event, the number is too large, in November 11, 2016 00:00:00-2016 year in November 11th 23:59:59 period, consumers "to buy baby page unfilled orders refund function temporarily closed, the function will be on November 12, 2016 00:00:00 open. Distribution platform (supplier and distributor of purchase orders) and virtual orders, except for the details of the "bought the baby" list in the refund entry information.

2, the delay of shipment / class rights complaint application time adjustment: payment in November 11, 2016 00:00:00-2016 during the November 17th 23:59:59 Tmall orders, in November 11, 2016 00:00:00-2016 year in November 20th during the 23:59:59, consumers can choose [Stock] [or not according to the agreed time delivery as the reason for the rights], [] can not choose to delay the shipment as a reason for complaint, November 21, 2016 00:00:00 after the above reasons can choose. Except for goods orders and virtual orders, which are set up to make an appointment.

3, the business processing time: 1) for the rights to adjust or modify the launch in November 11, 2016 00:00:00 to November 25, 2016 23:59:59 during the Tmall refund / return application, businesses should be initiated or modify the refund application in the consumer from the date of 5 days of treatment, overdue treatment will automatically reach a refund agreement. Part of the business * and virtual order * * except.

2) consumers during 00:00:00 November 11, 2016 November 25, 2016 23:59:59 to fill in the return logistics information, and consumers express, EMS return, businesses should fill in the return within 15 days from the date of processing the waybill number in the consumer, overdue processing, automatic refund to consumers. Part of the business * and virtual order * * except.

4, consumers fill in the waybill number return time adjustment: for businesses in November 11, 2016 to 00:00:00 during the November 25, 2016 23:59:59 agreed to return the application, consumers should agree to return the application date within 10 days to return fill in the waybill number in the business, fails to fill in and return the application will automatically shut down. Part of the business * and virtual order * * except.

5, apply in the transaction process of adjustment: for applications in the period from November 11, 2016 to December 11, 2016 in the 00:00:00 23:59:59 Tmall refund / return rights, if the rights need to take proof process, consumers should be involved in the application / business within 5 days to upload documents; and the business should be in the consumer to complete the proof within 2 days after the treatment. If untreated, the manual processing automatically into rights.

6, special instructions: 1) "bad service standards", "single on red ass worry free service standard", "standard" allergy worry free service involved in the transaction process adjustment is consistent with the double 11 overall transaction process; 2) mobile phone free proof return service orders, consumers apply for a refund after 0 second reached a refund agreement process unchanged, the transaction adjustment is consistent with the double 11 overall transaction process; 3) November 11, 2016 00:00:00-2016 year in November 30th during the 23:59:59 application "without project" the key service standard services, services for large amount of businesses will be processed as soon as possible, but do not promise to respond within 24 hours. Name: * explain part of the business: Electric City not only for repair, distribution platform (supplier and distributor purchase orders), cash on delivery, freight insurance, direct business orders; virtual orders: "* * / shopping coupons, delicacy food bread, cake, localization of life services supermarket shopping card, card / Mobile / Unicom / Telecom recharge center, mobile phone number / package / value-added services, invincible card, Tencent QQ zone, online game currency / equipment / Account / leveling, network game cards, photography / Videography service category under the orders.

In the bathroom industry, the need to pay attention to the issue of building materials on the issue of large goods, sanitary ware businesses should pay attention to the relevant provisions in accordance with the implementation, so as not to cause unnecessary losses.