Some bathroom sales not only good performance, the customer is love, love is the manager, among colleagues also have good karma, this is not the It is without rhyme or reason. Generally speaking, these sanitary ware sales have the following qualities:
A multi face with a smile, and more customers talk
Sales do not see the customer to avoid, walk away. When customers enter the range of 3 meters away from their own, should greet customers with a smile.
Two, no private conversation between sales
Sometimes in the store, customers see the sale of private conversation, it is difficult to break the sales. Customers do not know whether they are temporary or part-time, in the eyes of customers, they are in store sales.
In this way, not only affect the normal purchase, but also destroyed the store in the eyes of the customer's image.
Three, standing in front of the goods and customers
Customers want to ask questions, if the sales Station in front of the cashier does not move, it is difficult for customers to communicate with them. So, sales, please stand in front of the goods, if you stand around the goods, customers are more likely to consult them.
Four, do not provide customers with ambiguous information
If the customer has bought some goods in the shop, but also wants to buy other goods, but our shop does not have.
Some of the staff told him "in the XX store sales", the customer to the store a look, the result is not the kind of want, so go to the farther of the other stores, the results of the.
At this point, because we get from the clerk with the actual information does not match, the customer will not be satisfied, maybe next time will not come to our store.
So, I hope the sale of information can be said to be more accurate, so as not to cause customers to fudge impression.
Five, independent problem solving
Do not encounter anything immediately to the manager for help, think more about themselves, to determine whether they can solve. Or ask other sales, to see if they can handle.
In addition, when there is no customer, multi manager or other experienced staff to ask, learn about the transaction, sales experience and skills.
Six, strictly abide by the provisions of the store
Each store has its own rules, appropriate norms of behaviors and work processes; each employee should strictly abide by the provisions of the store, if there is not reasonable, can explain to the manager or the boss in private, must not knowingly commit and persist in wilfully and arbitrarily.
Seven, the "today's goal must be completed" enthusiasm
Into the store, we must be able to feel a warm atmosphere, this will try to sell all of this commodity, enthusiasm, but also to the customer.
If the goods are placed very simply, the customer may not see.
Eight, the effective use of time
"Bad weather", "near the store opened", "there are large activities nearby"......
As a result of a variety of reasons to cause the customer into the store is not high, in the spare time to do?
At this point, sales should ask yourself, do you have to go out of the store, and the nearby store to greet people to go and have the opportunity to cooperate in the future industry Lala relationship?
The goods you really put in place? Chen Liezhen? Product knowledge byheart? Customer visits do? In fact, there are a lot of sales to take into account the things that can do this time.
Nine, in the store should also maintain a competitive mentality
I do not know whether our sales with the same size of the branch in the sales and operating margin to do a comparison?
Please keep a competitive mentality, sales also do not form "Hello, I'm good, everyone good" group. From the perspective of mutual learning, aggressive, competition is necessary.
Outside the store, sales should be unity and fraternity; in the store, sales to be healthy competition; at the same time, to learn from each other's strengths and weaknesses.
Ten, the development of "friends""
It's not natural to call a customer a friend. But there are some customers, said: I was there and sales are friends!"
If the bathroom sales have close friends like a friend, you can hear a lot of sincere opinions from them, whether on their own or on the store will help.